Posted on 6, Nov 2011
Symptoms It is not possible connect to hosted database after desktop client has been updated to v.5.2. Explanation Your hosted database needs to be upgraded to support the latest ScrumDesk version 5.2. Hosted databases are upgraded upon request. Solution Contact our support to request the upgrade of database. In the email provide the database name, [...]
Read morePosted on
Symptoms Starting ScrumDesk dialog with information text “Application cannot be started. Contact the application vendor.” is displayed. Explanation This message indicates that an automatic upgrade is not supported by version v.5.2. Unfortunately we were not able to support automatic upgrade in this version. Solution How to upgrade current installation Upgrade your database using the latest ScrumDesk Database [...]
Read morePosted on 7, Jul 2011
Problem In some cases it is not possible to delete a story that contains more tasks. Solution The problem is related to database therefore until we release an updated Dataase Manager, please, download fix script and run it in Microsoft SQL Server Management Studio. Steps: Download fix script Connect to your database in Microsoft SQL [...]
Read morePosted on 4, Jul 2011
Problem Logging to ScrumDesk will exits with an error. Symptoms Error about timeouts Model reading error. Invalid attempt to call VisibleFieldCount when reader is closed. Firewall is configured correctly. Also, it is possible to connect to database using other tools (ScrumDesk connection Test in Login dialog, SQL Management Studio, etc.) Explanation Typically this problem is [...]
Read morePosted on 5, Jan 2011
Some of you have a problem to login to yor database after ScrumDesk has been upgraded to the latest v.5. Symptoms Error displayed: Model reading error. —> System.Data.SqlClient.SqlException: Could not find stored procedure ‘LoginUser_3′. Explanation Your database needs to be upgraded. ScrumDesk would like to login you, but login procedure is not found. How to [...]
Read morePosted on 29, Dec 2010
Symptoms XML file is displayed if ScrumDesk is installed using Firefox. Possible reasons Microsoft .NET 3.5 SP1 is not installed Installation runs in non Microsoft IE browser Explanation ScrumDesk uses Microsoft Click Once installation technology. Prior Microsoft .NET 3.5 SP1 non IE browsers required special plugins to support ClickOnce. Solution Install Microsoft .NET 3.5 SP1 [...]
Read morePosted on 29, Nov 2010
2005 How to configure remote connections for SQL Server 2005 (Technet) 2008 Enable remote connections for SQL 2008 Firewall tips Firewall ports configuration Script + FixIt by Microsoft to configure ports Alternatively, Add ‘Allow rule’ for program sqlserv.exe
Read morePosted on 21, Nov 2010
Symptoms Message “Wrong (incorrect) database version” is displayed after login. Explanation Database is not compatible with version of used ScrumDesk. Solution Check http://www.scrumdesk.com/faq-how-to-upgrade-scrumdesk-database/
Read morePosted on 17, Nov 2010
Symptoms ScrumDesk displays an error that is not able to connect to license server. ScrumBoard.BL.ScrumBoardException: Can not connect to license server. ScrumDesk can be used in offline mode only for 5 days. Explanation Licenses are validated via license service available through HTTP protocol. To access the service, proxy details must be configured in some organizations. [...]
Read morePosted on
Symptoms Some clients informed us about problem ending with the error HTTP 417 Expectation Failed. Explanation This is not ScrumDesk application problem. .NET framework needs to be configured on computer so it supports older proxies as well. Steps User is required to add following lines to machine.config in C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG (according operating system) folder. <configuration> <system.net> <settings> [...]
Read more